Moxier Wallet FAQ

What is Moxier Wallet?

Moxier Wallet is a user-friendly encryption-based information manager for confidential data such as web login passwords, bank accounts, credit cards, travel information, and much more. It provides a secure environment to save important information and offers an intuitive graphical user interface, customizable records, built-in templates, Master Password access, self-destruct and auto-lock options, advanced search options, and note sections in every record.

What's new in Moxier Wallet?

Moxier Wallet is now available for Windows & Mac and includes all our great standard features such as secure data management, advanced encryption, colorful GUI, password generator, built-in templates, and search options. Moxier Wallet for iPhone, for Windows, for Mac and for Android all have an advanced SSL supported data synchronization feature allowing you to sync your Moxier Wallet data directly to another PC/Mac or to your iPhone/Android, and vice versa. Moxier Wallet's multi-platform synchronization feature makes your sensitive data virtually available 24/7!

With Moxier Wallet, you can save, access and share your confidential data securely anytime, anywhere.

What platforms do you support?

We currently support Windows, Mac, iPhone and Android. Please visit the download page to get the latest version of Moxier Wallet on your platform.

What makes Moxier Wallet different from other similar products in the market?

Moxier Wallet is easy to use, customizable, and works on multiple platforms. Consumers are beginning to use multiple device Operating Systems (O.S.) in their daily lives such as Windows at home, Mac O.S. at work, and Android on their mobile phone. You may use an iPhone now, but could be using an Android in the future. Wouldn't it be nice to store your confidential data in one application that operates seamlessly on multiple platforms? That is our goal with Moxier Wallet: Store data on one device and sync it to other devices so your personal data is available 24/7. And because it works on multiple platforms, Moxier Wallet makes sharing confidential information with people you trust easy and secure.

How can this application help me in my every day life?

We live in the Internet era. You must have tens, hundreds or even thousands of Web accounts, PINs, and password here and there. How do you manage all of them? Moxier Wallet is an easy-to-use, very secure way of managing your data, and it helps you keep your data available, 24/7. Moxier Wallet is customizable so you can enter just about any relevant data such as product warranty info, product service numbers, kid's clothes sizes, prescriptions, bank account numbers, doctors' information, travel information, the list goes on and on. And once you enter all that data into Moxier Wallet, it's safe and quickly accessible. No more fumbling around the house for notes or calling friends or family members for help, your data is right there at your finger tips in one single application.

Below are a few examples of bad data management behavior that allows data to become very vulnerable:

Using one password for everything--Some websites use unsafe practices such as saving users' passwords in plain text. This allows Webmasters or anyone who has access to the website's password database to see and potentially use your password on other websites.
Jotting notes down on paper--Maintaining paper records in a safe, easily accessible manner is extremely challenging for most people.
Saving notes on your computer--This method is unsafe because anybody can access your unprotected files if your computer is lost or stolen. This method is also inconvenient because your files are only accessible on your computer.
Saving documents on public servers--Using Google Docs, Exchange Memo, or any other similar server-based document storage system is very popular. However, public servers cannot be completely safe from outside attacks and, more importantly, your documents are accessible to internal parties (legally or illegally).

How strong is Moxier Wallet's encryption?

Moxier Wallet uses powerful 256-bit Advanced Encryption Standard (AES-256) cryptography to encrypt Moxier Wallet data. AES is an encryption standard adopted by the U.S. government and is the highest level amongst the three block ciphers standardized by NIST FIPS 197: AES-128, AES-192, and AES-256.

AES is used as a security foundation for hundreds of millions of online transactions occurring worldwide every day. There is no known way to practically attack AES algorithms today.

In addition to its powerful AES-256 encryption, Moxier Wallet also uses Cipher Block Chaining (CBC) as a block cipher mode of operation for enhanced security. And a unique Initialization Vector (IV) for CBC is also generated using a cryptographically safe random number generator.

Are you going to provide a Web-browser-based client?

No, because of Moxier Wallet's unique characteristics such as client-side encryption and tight integration with the local Operating System, developing a client in a Web browser without compromising security was impossible. Instead, an easy-to-use native clients for Windows and Mac are provided.

What are the two synching functions in Moxier Wallet?

Moxier Wallet supports the following two user-selected methods for synchronizing Wallet Data:

Device-to-Server: Synchronization is performed between your device and moxier.com's servers.
WINDOWS VERSION: You can select this function by clicking the "Sync" button at the main toolbar as shown below:

MAC VERSION: You can select this function by clicking the "Sync" button at the main toolbar as shown below:

IPHONE VERSION: You can select this function by tapping on the "Sync" button at the bottom of the screen as shown below:

Device-to-Device: Synchronization is performed between the two devices (e.g., PC to iPhone/iPod touch) in a peer-to-peer manner.
WINDOWS VERSION: You can perform this function by selecting "Tools / Sync / Other Device" from the main menu as shown below:

MAC VERSION: You can perform this function by selecting "File / Sync / Other Device" from the main menu as shown below:

IPHONE VERSION: You can select this function by tapping and holding on the "Sync" button at the bottom of the screen as shown below:

Is Device-to-Device Sync performed over a local network?

No, exchanging data between two devices is relayed via our moxier.com servers. This is why all customers must set up an account at moxier.com to sync their data. As in Device-to-Server syncs, when you perform a device-to-device sync (e.g., PC to iPhone), your data is never transferred in decrypted format. Therefore, no one can decode your Wallet Data during the relay even at the server level.

Furthermore, all network communications are performed over Secure Sockets Layer (SSL) communications for an added layer of protection.

Why do I need to sync my data to your servers?

You don't have to sync your data to our servers; however, we do offer automatic data synchronization as an added bonus. With this feature, you can access your updated Wallet Data on the go. For example, the data that you entered into your home Mac can also be available on your work PC or your iPhone at the click of a button. Without this feature, your latest data would only be available in your home Mac and not on your work PC/iPhone, unless you performed a device-to-device sync. Syncing your Wallet data to our servers also backs up your data and protects it in the event of computer/phone theft or hardware/software failure.

Sounds good, but I feel uncomfortable keeping my confidential data on your servers.

Encryption and decryption are executed only on your device locally. When you sync your data to our servers, your data is uploaded in encrypted format and unreadable to anyone who does not have your Master Password. When you download data from our servers, that data is also delivered in encrypted format. Only when you access Moxier Wallet locally on your device with you Master Password is your data decrypted and readable.

In other words, your data is never transferred or saved on our servers in decrypted form. Even to us, the developers and operators of moxier.com servers and services, your Wallet Data is just an unrecognizable chunk of binary data. Therefore, we do NOT have access to your data. And we do NOT have access to your Master Password, if you forget it, your data is irretrievable!

What is Multipoint Synchronization Technology?

True Synchronization--Moxier Wallet synchronizes data on a record-by-record basis. Some products in the market synchronize data by a simple, file based backup-and-restore method, which, in many cases, causes conflicts and results in data loss. A record-by-record method ensures the integrity of your data and does not result in data loss.
Multipoint Synchronization--Moxier Wallet allows multi-platform synchronization. Thus, you can run a Device-to-Server and Device-to-Device sync on any device associated with your moxier.com account. Furthermore, no unintentional duplication or data removal results from a Moxier Wallet synchronization.

I want to remove my Wallet Data in the moxier.com server, how do I do that?

Go to http://www.moxier.com, and login to your account. Click the "Account" link located at the top of the screen. Under "My Account", scroll down to the "Wallet" section. Click "Erase" and your data will be removed from our servers.

What is the difference between my Master Password and my Account Password? Why do I need two passwords?

Your Master Password is an encryption key for ciphering your Wallet Data. It is the single point of entry to your Moxier Wallet data. There is no way to access your Wallet data if you forget your Master Password. If you do happen to forget your Master Password, we CANNOT retrieve it! Thus, please protect your Master Password.

On the other hand, your Account Password is a login password for your account at moxier.com. You can reset it if you forget it. Even if someone else knows your Account Password, he or she cannot access your Wallet Data. However, he or she can delete your Wallet Data from our servers.

To further protect your Wallet Data, you MUST NOT use the same password for your Master Password and your Account Password.

I forgot my Master Password, how can I access my Wallet Data?

There is no way to access your Wallet Data without your Master Password, and we do NOT have access to your Master Password.

I forgot my Account Password, how can I login to moxier.com?

Go to http://www.moxier.com and click "Login" at the top of the screen, then select "Forgot password". Follow the instructions to reset your account password.

How much is Moxier Wallet?

Moxier Wallet is free to use. However, you'll need a Premium Subscription to backup your data online and to sync data between devices (e.g., between a PC, a Mac, an iPhone, and an Android phone). All other features of Moxier Wallet are free to use at your convenience for as long as you like.

All users who register at www.moxier.com will be given a 30-day trial period to evaluate the advanced features of our Premium Subscription beginning from the date that they register. Once your 30-day trial period ends, you will not be able to synchronize your data, unless you purchase a Premium Subscription.

Moxier Wallet's Premium Subscription fees are as follows:

$1.99 for a one month subscription
$10.99 for a six month subscription
$19.99 for a one year subscription

Where can I purchase a Premium Subscription?

To purchase a Premium Subscription, which includes syncing to our server and syncing between devices (e.g., between a PC, a Mac, an iPhone, and an Android phone) click "Go Premium" now.

Why do you require a subscription fee, I prefer a one-time payment?

We believe a subscription fee is a cheaper and better payment option for Moxier Wallet users. The advantages are:

No payment for each client--No matter what devices or Operating System you use, you don't need to pay to use Moxier Wallet on each one separately. Your subscription fee covers all clients you use.
No payment for newer versions--Many software vendors require users to pay for major upgrades because it is the only way to compensate them for their investment. With Moxier Wallet, there are no additional fees or charges for client upgrades.
No payment for multiple users--If you share your moxier.com account with your family members or colleagues, you can do so without additional charges.
Flexible payment--Even if your Premium Subscription expires, you can always use the latest version of Moxier Wallet for free. You can reactivate your Premium Subscription anytime you want in the future: Your Moxier Wallet data stored at moxier.com will be kept for 6 months after expiration. Or, you can remove it explicitly anytime before expiration. See "I want to remove my Wallet Data in the moxier.com server, how do I do that?" for more information.

I am using an iPhone version of Moxier Wallet now, do I have to pay for your desktop version?

No, Moxier Wallet is not based on a client license model. See "Why do you require a subscription fee, I prefer a one-time payment." in the FAQs for more information.

Is sharing my moxier.com account with my family members or colleagues against your Terms of Service?

No, actually, Moxier Wallet is well suited for data sharing. See "What makes Moxier Wallet different from similar products in the market?" in our FAQs for more information.

How do I purchase your Moxier Wallet Premium Subscription?

There are several ways to purchase our Premium Subscription. For all versions of Moxier Wallet, go to our Premium Subscription web page and follow the instructions online. If you are using Moxier Wallet for iPhones or iPod touches, we also have a handy in-app purchase feature (v 1.5 or later). From the "Lists" screen, tap on the "Buy Premium Now" button at the bottom of the screen and follow the instructions.

How do I use the new iOS 4 fast app switching feature with Moxier Wallet?

Fast app switching or multitasking is a great time-savings feature of the new iOS 4 for iPhones and iPod touches. To use it, launch Moxier Wallet (v1.5.1 or later), press the iPhone's/iPod touches' Home Button, and launch another application. Then press the Home Button twice and a list of open apps will appear. Click Moxier Wallet to return to the open app.

How do I use your new in-app browser feature with my iPhone/iPod touch?

Our new in-app browser is another great time-savings feature. To use it, launch a website from within Moxier Wallet (Tap the website icon from within a record), and select "In App Browser". From the website, select the "V" button at the upper right-hand side of the screen, tap your username and/or password and then tap the appropriate field to paste the data.

What is "Rate Your App" and "Tell Your Friends" for?

We have added a "Tell Your Friends" feature to our latest iPhone/iPod touch version (v1.5 or later). Tap on the Settings icon at the lower right-hand side of the screen, tap on "Information", then select "Tell Your Friends". Your email application will open up allowing you to spread the word about Moxier Wallet. You can also rate Moxier Wallet directly from the app. From the Information screen, click "Rate This App" to automatically launch the iTunes' app review page.

Last updated: May 4th, 2011