Moxier Mail FAQ
Android Market Version
How can I download Moxier Mail from the Android Market?
- Search Moxier Mail in the Android Market directly from your phone.
- When found, press Install to start downloading immediately.
- If you select Buy now, you may be asked to sign in to an additional Google account. Sign in and select Purchase now if you'd like to proceed. Follow the steps on screen to purchase Moxier Mail.
FYI, you will be able to return to My Downloads at any time to reinstall a purchased application that you've previously removed.
Where can I find Moxier Mail on my phone after I downloaded it?
Open your Market application and select My Downloads. All the applications that are currently installed or have been purchased through the Android Market will be listed.
How can I reinstall Moxier Mail and do I have to pay for it again?
Once you've purchased Moxier Mail, you can install and reinstall it an unlimited number of times on any device. If, for example, you happen to uninstall Moxier Mail and would like to reinstall it, simply visit My Downloads and reinstall it.
Note: Free applications are not saved on My Downloads after you remove them.
If you change devices, you can install previous purchases by signing into your new device with the same Google Account on your old device.
Is there a trial version for this product? If not, what happens if I am not satisfied, can I get a refund?
Unfortunately, our trial version has expired. However, please take advantage of the Android Market's 24-hour full refund policy. All you have to do is purchase the item, try it for a few hours, and then return it within 24 hours if not satisfied.
Can I get an update for free or do I need to pay to get the update?
An update notification from the system will appear when a new version of Moxier Mail is available. By following the instructions provided via the Android Market, customers can update Moxier Mail to the latest version.
In what countries are paid applications available at the Android Market?
Priced applications like Moxier Mail are available in the following countries:
- Australia
- Austria
- France
- Germany
- Italy
- Japan
- Netherlands
- New Zealand
- Spain
- Switzerland
- United Kingdom
- United States
What languages are supported?
Moxier Mail supports the following languages:
- Arabic
- Bulgarian
- Chinese (Simplified Chinese)
- Chinese (HK)
- Chinese (Traditional Chinese)
- Czech
- Danish
- Dutch
- English (UK)
- Estonian
- Finnish
- French
- French (CANADA)
- German
- Greek
- Hebrew
- Hindi
- Croatian
- Hungarian
- Indonesian
- Italian
- Japanese
- Kazakh
- Lithuanian
- Malayalam
- Norwegian Bokmål
- Norwegian
- Polish
- Portuguese (BRAZIL)
- Portuguese (PORTUGAL)
- Romanian
- Russian
- Slovak
- Spanish
- Spanish (MEXICO)
- Swedish
- Thai
- Turkish
- Ukrainian (UK)
- Vietnamese
Why aren't paid applications found in search using the Android Developer Phone 1 (ADP1)?
Copy protected applications (paid applications) on ADP1 are unavailable at this time due to Android's regulations. We will add payment methods on our site for the convenience of all the developers out there. Please stay tuned...
Where can I find more information about payments, refunds, and cancellations?
Moxier Mail is available on the Android Market and is bound to the terms and conditions of the Android Market's payment, refund, and cancellation policies. Please visit the links below for more detailed information:
- Download or remove apps
- Charges and authorizations
- Returning apps
- Refund
- Cancellations
- Getting help with an application or game
Pre-installed Moxier Mail Versions
When I try to install the software, I keep getting this message: "Installation error, package file was not signed correctly." Please help.
Some Android Smartphones already have Moxier Mail pre-installed on them - i.e., Moxier Mail came pre-loaded from the manufacturer when you purchased your phone. If you try to update Moxier Mail on a pre-installed phone to a later version from the Android market, you will receive this error message. Please contact your device manufacturer for upgrade availability and schedules.
Common Issues
How do I set up my Gmail account?
The following information is useful when setting up your Gmail ActiveSync account using Moxier Mail:
- Email Address: Google email address (e.g., xxx@gmail.com)
- Server Address: m.google.com
Please note that this setting is for Exchange ActiveSync. Google's Exchange Server is not 100% compatible with the ActiveSync protocol and may give you limited access.
How can I view attachments?
Selecting an email will take you to the Detailed-view screen. Click on the title to open the recipient window. Click the attachment to download the file. When downloading is complete, click again to view the file.
What Exchange ActiveSync (EAS) policies are supported in Moxier Mail?
Currently, Moxier Mail supports the following:
- 2003 Certificate-based Authentication
- 2003 Allowing non-provisionable devices
- 2003 Policy refresh intervals
- 2007 Allowing HTML email
- 2007 Attachments enabled
- 2007 Maximum attachment size
- 2007 Maximum calendar age filter
- 2007 Maximum email age filter
- 2007 Maximum email body truncation size
- 2007 Maximum HTML email body truncation size
- 2007 Requiring manual synchronization while roaming
And, we are also planning more integrations in the future.
There's not enough internal storage space in my phone's memory when I try to attach a file, what's wrong?
An error message appears when your phone's internal storage is less than 7MB. Insufficient internal storage space may result in a variety of errors so please make sure that you have enough storage space before attaching files.
When I forward an email, the recipient does not receive the original message.
Moxier Mail uses Smart Reply/FWD features where the server automatically adds the original body content when sending the email (The original message is not displayed in the body of the email when composing a message).
I am using a Motorola Droid with 2.0 and when you adjust the Viewer Scale the selection remains, but the size of the text in the email does not change. It keeps the setting but the size does not change.
This problem has been one of the known issues of the Android Web Viewer: The saved changes won't apply to the current email in view.
When I delete an email from my phone, it also deletes from my desktop at work. Is there a way to prevent this?
Moxier Mail's core function is to synchronize with the Exchange ActiveSync Protocol. Therefore, it synchronizes with the server regularly to update changes automatically.
I have a Hotmail account and when I enter pop3.live.com it gives me an error, what should I do?
Moxier Mail uses Microsoft Exchange Server 2003 & 2007 with Exchange ActiveSync. Therefore, Moxier Mail does not support the use of Webmails or POP3.
I keep getting the following error message when trying to set up Microsoft Exchange: ["Your Exchange server may be using a much earlier version of ActiveSync (-5)"]. I'm using 2003, which should work, how can I fix this problem?
If you are using Microsoft Exchange server 2003, please download Service Pack 2 (contact your server administrator for further details). *Microsoft Exchange server 2007 works without any additional installations or upgrades.
I keep receiving the following error message: ["The device was wiped remotely. To sync with Microsoft Exchange, you must remove this device from the list in the Mobile Options page (-7)"]. Please let me know how to solve this issue.
This error message appears when the remote wipe data feature is enabled. Once enabled, you'll need to disable it in order to stop the error message from appearing.
Please follow the instructions below to disable this feature:
OWA (Outlook web access) >> Settings >> Mobile device >> 'Remove device from list' (select the device that the remote wipe data feature is enabled in).
My question is not listed here, how can I get help?
If you're having problems with downloads, installation, or have other inquiries, please visit Moxier Support and submit a request for assistance.
Last updated: February 22nd, 2010
